See this question for a complete list of services offered by Alice Care.
Alice Care provides the services described below. For additional information, refer to the detail published by the California Department of Social Services in this fact sheet.
* Clients are responsible for providing all necessary supplies.
** Caregivers drive their own vehicle, unless Clients make other arrangements ahead of time.
Definitely. The app will enable you to order whatever home care tasks are needed for whomever needs them. So long as the care recipient’s home (the service location) is within the greater Sacramento area, Alice Care is standing by to help.
Our current service area reaches and includes El Dorado Hills and Rocklin to the East, Elk Grove to the South, Davis to the West, Natomas to the North, and everything in between. Other included areas include Roseville, Citrus Heights, Folsom, Orangevale, Fair Oaks, Carmichael, Rancho Cordova, and of course Sacramento.
All Caregiver are thoroughly vetted before getting their foot in the door with Alice Care. We require Live Scan fingerprinting and conduct rigorous background checks as a standard part of our onboarding process. All Caregiver are, at minimum, registered Home Care Aides with the California Department of Social Services. Most Alice Care Caregiver carry additional credentials. Only Alice Care Caregiver with CNA (Certified Nursing Assistant) certification are permitted to accept those “ADL tasks” (Activities of Daily Living) which call for more knowledge and experience.
In addition to the minimum credentials required of all Alice Caregiver, each and every individual accepting tasks on our app has also completed our comprehensive training program, administered by the home care experts on our executive team.
With Alice Care, you only pay for the tasks you need with no hourly minimums or long term commitments. As a result, Alice Care is a fraction of the cost of a traditional agency.
The app will provide an estimate of the total cost before you finalize your order. Each order will be automatically charged to the card put on file when you created your account. You will not be billed until your Provider marks all ordered tasks as complete within the app.
Yes! Alice Care is the perfect solution for times you need assistance in between your regularly-scheduled agency caregiver(s).
We have a 24/7 customer care phone line available to answer any questions: (916) 292-8820
When a Caregiver accepts the service request a notification is sent to your phone, or you can view the status in the Alice Care mobile app.
Task based means that you only pay for the specific services requested. Once the service is complete the service provider will leave the premise.
Companionship requests a service provider for a predetermined amount of time. The service provider only leaves if the client requests that the request be cancelled. The minimum time for a companionship request is 30 minutes, with a maximum of 4 hours. If you need more than 4 hours, you need to submit a new service request through the app.
The Caregiver cannot use the time left on previous tasks to complete other activities, but you can request additional tasks on your request through the app. Note that the Caregiver must enable this feature for you in their app since their schedule may not allow for additional services.
Caregiver are notified on the day of the service, but they can view and accept any request that is in the queue up to one week before the service date.
Alice Care supervisors monitor service requests and will contact you prior to the service time in this scenario.
Yes, you can open multiple service requests for different days, times and tasks.
We estimate the time it takes to complete a service. The client is charged automatically for the extra time if the estimated time is exceeded plus a five minute grace period.
If you have concerns about the amount of time your provider took, please contact us directly. We’ll be happy to review.
Caregiver are not authorized to ask for client contact information. All communication should happen within the Alice Care app for the safety and privacy of both client and Caregiver. If a Caregiver requests contact information, please notify us immediately.
Yes, Alice Care is open every day and provides service from 6a to 8p.
On holidays, service rates increase to 1.5 times the normal cost.
Alice Care observes New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas holidays.
Your Caregiver provides transportation using their personal vehicle. If you wish to use a different vehicle it is your responsibility to make these arrangements.
Some phones allow you to adjust the size of the text and graphics displayed in apps. Sometimes this can cause text, images and buttons inside the app display incorrectly. To correct this, you need to adjust the settings on your phone.
Caregivers have years of experience and are trained to use assistive equipment. However, there are many types of equipment and brands, and the client may be asked to support and instruct the Caregiver on their own equipment to help with the appropriate care.
Yes. While mobile phones are a necessary, working tool that Caregivers must keep with them at all times to manage service requests, Caregivers are instructed to limit or not use them for personal reasons during services. Further, any inappropriate use of a mobile phone, including bullying, will not be tolerated.