* Clients are responsible for providing all necessary supplies.
Definitely. The app will enable you to order whatever home care tasks are needed for whomever needs them. So long as the care recipient’s home (the service location) is within the greater Sacramento area, Alice Care is standing by to help.
Our current service area reaches and includes El Dorado Hills and Rocklin to the East, Elk Grove to the South, West Sacramento to the West, Natomas to the North, and everything in between. Other included areas include Roseville, Citrus Heights, Folsom, Orangevale, Fair Oaks, Carmichael, Rancho Cordova, and of course Sacramento.
All providers are thoroughly vetted before getting their foot in the door with Alice Care. We require Live Scan fingerprinting and conduct rigorous background checks as a standard part of our onboarding process. All providers are, at minimum, registered Home Care Aides with the California Department of Social Services. Most Alice Care providers carry additional credentials. Only Alice Care providers with CNA (Certified Nursing Assistant) certification are permitted to accept those “ADL tasks” (Activities of Daily Living) which call for more knowledge and experience.
In addition to the minimum credentials required of all Alice Providers, each and every individual accepting tasks on our app has also completed our comprehensive training program, administered by the home care experts on our executive team.
With Alice Care, you only pay for the tasks you need with no hourly minimums or long term commitments. As a result, Alice Care is a fraction of the cost of a traditional agency.
The app will provide an estimate of the total cost before you finalize your order. Each order will be automatically charged to the card put on file when you created your account. You will not be billed until your Provider marks all ordered tasks as complete within the app.
Yes! Alice Care is the perfect solution for times you need assistance in between your regularly-scheduled agency caregiver(s).
We have a 24/7 customer care phone line available to answer any questions: (916) 292-8820
When a service provider accepts the service request a notification is sent to your phone, or you can view the status in the Alice Care mobile app.
Task based means that you only pay for the specific services requested. Once the service is complete the service provider will leave the premise.
Companionship requests a service provider for a predetermined amount of time. The service provider only leaves if the client requests that the request be cancelled. The minimum time for a companionship request is 30 minutes, with a maximum of 4 hours. If you need more than 4 hours, you need to submit a new service request through the app.
The provider cannot use the time left on previous tasks to complete other activities, but you can request additional tasks on your request through the app. Note that the provider must enable this feature for you in their app since their schedule may not allow for additional services.
Providers are notified on the day of the service, but they can view and accept any request that is in the queue up to one week before the service date.
Alice Care supervisors monitor service requests and will contact you prior to the service time in this scenario.
Yes, you can open multiple service requests for different days, times and tasks.
We estimate the time it takes to complete a service. The client is charged automatically for the extra time if the estimated time is exceeded plus a five minute grace period.
If you have concerns about the amount of time your provider took, please contact us directly. We’ll be happy to review.
Service Providers are not authorized to ask for client contact information. All communication should happen within the Alice Care app for the safety and privacy of both client and provider. If a service providers requests contact information, please notify us immediately.
Yes, Alice Care is open every day and provides service from 6a to 8p.
On holidays, service rates increase to 1.5 times the normal cost.
Alice Care observes New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas holidays.