Alice Care is committed to the personal safety
of every Customer we serve
and every Provider we employ.
Please see our Covid Safety page for details on protocols we’ve added in response to the coronavirus pandemic.
Track Your Alice Provider in Real Time
Just like when you order restaurant delivery or a rideshare vehicle these days, you can see the status of your en route Alice Provider from acceptance of your Service Order all the way through the Provider’s arrival at the service location.
Check Your Provider’s Name & Photo
The app will always provide you with the full name of the Alice Provider who has accepted your Service Order, along with an easy-to-see headshot photograph. Be sure to ask for your provider’s name and to see their face if they are unfamiliar.
Verify Your Service Provider Upon Arrival
The app will generate an arbitrary digital badge (different shapes against different background colors) specific to the Service Order that you and the Alice Provider can visually match on your respective mobile devices.
Every Service Provider authorized to accept Alice Care Service Orders must first meet our rigorous Safety Standards and agree to abide by our Safety Guidelines.
Every individual hired shall submit to an examination ninety (90) days prior to employment or within seven (7) days after employment to determine that he or she is free of active tuberculosis disease.
For purposes of this section, “examination” means a test for tuberculosis infection that is recommended by the federal Centers for Disease Control and Prevention (CDC) and that is licensed by the federal Food and Drug Administration (FDA) and, if that test is positive, an X-ray of the lungs. The aide shall not work as an affiliated home care aide unless he or she obtains documentation from a licensed medical professional that there is no risk of spreading the disease.
The California Health and Safety Code requires a background check of all service providers who have contact with clients. If an individual has been convicted of a crime other than a minor traffic violation, the individual cannot work in this capacity (visit this link for more info).
Alice Care has designed a 7-step hiring process designed to identify and select qualified candidates with the passion, integrity and knowledge to provide care and support to our clients.
ALL Service Providers undergo the following Onboarding Process:
Service Provider HOME CARE AIDE TRAINING:
Completion of our five (5) hour training program is mandatory for every Alice Care Service Provider. The training must meet subdivision (b) of Section 1796.44 of the Health and Safety Code and shall be completed after affiliation and hire date by Alice Care. Service Providers will not be authorized to provide home care services to Customers until they have successfully completed this training and passed all associated tests.
An additional five (5) hours of annual training as set forth in Subdivision (c) of Section 1796.44 of the Health and Safety Code shall be completed within an employee’s first year as an Alice Care Service Provider and every subsequent year thereafter. At minimum, this training covers the following topics:
All Alice Care Service Providers are, at minimum, registered Home Care Aides with the California Department of Social Services. Only Service Providers with CNA (Certified Nursing Assistant) certification are authorized to respond to the highest-level ADL (Activities of Daily Living) Service Requests, ensuring patients always receive caregivers with the appropriate knowledge and credentials for the tasks at hand.
|Qualification||N/A||Certified Nursing Assistant (CNA)|
|Registration||Home Care Aide (HCA)||Home Care Aide (HCA)|
|Service Request Type||Companionship||Yes||Yes|
|Change Bed Linens||Yes||Yes|
|Light House Keeping||Yes||Yes|
|Trash to Curb||Yes||Yes|