This Privacy Notice describes the practices of TEKKS LLC and its subsidiaries and affiliates (collectively, “Alice”, “we”, “us”, or “our”) and the rights and choices available to individuals, regarding personal data. Personal data means any information that relates to an identifiable individual.
Alice may provide additional or supplemental privacy notices to individuals at the time we collect their data, which will govern how we may process the information provided at that time. We may alter this Privacy Statement as needed to abide by local laws or regulations around the world, such as by providing supplemental information in certain countries. This Privacy Notice does not apply to Alice’s processing of the personal data of its personnel, such as employees and contractors.
We collect information, including personal data, about individuals from various sources described below. Where applicable, we indicate whether and why individuals must provide us with personal data, as well as the consequences of failing to do so.
When you make a payment to Alice using Alice third party payment processors chosen by Alice (“Merchant”), the Merchant collects information about the transaction, which may include personal data. Information about transactions includes the payment card used, name associated with the payment card, electronic signature, name and location of the place at which the transaction occurred, date and time of the transaction, transaction amount, and information about the goods or services purchased in the transaction.
We may collect additional information through the Merchant. This information may include:
Our Merchants may provide us with information about their customers. This information may include uploaded email addresses, phone numbers, and purchase history, for instance when we manage promotions or marketing communications or perform other services.
We may collect personal data directly from prospective customers, or their conservators or guarantors. We may collect information from these parties in a variety of contexts, such as when completing one of our online forms, making an application for one of our products or services, interacting with us on social media, or corresponding with us. The types of information we obtain in these contexts include:
We collect information about job applicants, such as name and contact information, professional credentials and skills, educational and work history, and other information of the type included on a resume or curriculum vitae. We may collect this information when an individual provides it to us directly or when another party, such as a recruiter, provides it.
When you access our websites or use our mobile applications, we, our service providers, and our partners may automatically collect information about you, your computer or mobile device, and activity on our websites or mobile applications. Typically, this information includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on or in our websites or mobile applications, such as pages or screens you accessed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Certain products or services that we provide or which merchants may incorporate into their websites or mobile applications may automatically collect additional information, as may be further described in a separate privacy notice.
Our service providers and business partners may collect this type of information over time and across third-party websites. This information is collected via various mechanisms, such as via cookies, web beacons, embedded scripts, through our mobile applications, and similar technologies. This type of information may also be collected when you read our HTML-enabled emails. Please refer to “Cookies” below for more details. You can choose to disable cookies or to opt out of the use of your browsing behavior for purposes of targeted advertising.
In limited circumstances and when permitted by law, we may request biometric data to confirm your identity, such as when we authenticate a payment using your fingerprint. In some circumstances, we may collect information that may reveal health or medical information, such as when we process transactions at health or medical facilities or pharmacies. In the context of processing employment applications, we may also request information required or permitted by law.
Outside of these contexts or otherwise as we specifically request, we ask that you not provide us with any sensitive personal data (meaning information revealing racial or ethnic origin, political opinions, religion or philosophical beliefs, trade union membership, genetic, health, or biometric information, information about sex life or sexual orientation, or criminal convictions or offenses) through our websites or mobile applications, or otherwise to us.
We use your personal data for the following purposes:
We use the information we collect for our own research and development purposes, which include the following:
We may use your personal data to form a view on what products or services we think you may want or need, or what may be of interest to you.
We may present opportunities when you provide your personal data to Alice and Merchants to facilitate marketing communications between you and Alice, and we will send such marketing communications if you agree to receive them.
We may contact Merchants and Merchants’ personnel with marketing communications using the personal data that the Merchant provided to us, to the extent permitted by applicable law.
Where required by law, we will get your express opt-in consent before we share your personal data with any company outside Alice for marketing purposes.
You can ask us to stop sending you marketing messages at any time by contacting us at firstname.lastname@example.org or clicking on the opt-out link included in each marketing message.
Should you choose to opt out of receiving our marketing messages, we will continue to carry out our other relevant activities using your personal data, including sending nonmarketing messages.
We process personal data, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as evaluating a job candidate for an employment activity, and monitoring recruitment statistics.
We use your personal data as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities.
We use your personal data as we believe necessary or appropriate to (i) enforce the terms and conditions that govern our products and services; (ii) protect our rights, privacy, safety or property, and/or that of you or others; and (iii) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.
In some jurisdictions, applicable law may require us to request your consent to use your personal data in certain contexts, such as when we use certain cookies or similar technologies or would like to send you certain marketing messages. If we request your consent to use your personal data, you have the right to withdraw your consent any time in the manner indicated when we requested the consent or by contacting us. If you have consented to receive marketing communications from our third party partners, you may withdraw your consent by contacting those partners directly.
We may create anonymous data from your personal data and from other individuals whose personal data we collect. We make personal data into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
We may disclose your personal data to our subsidiaries and corporate affiliates for purposes consistent with this Privacy Notice.
We may employ third party companies and individuals to administer and provide services on our behalf (such as companies that provide customer support, companies that we engage to host, manage, maintain, and develop our website, mobile applications, and IT systems, and companies that help us process payments). These third parties may use your information only as directed by Alice in a manner consistent with this Privacy Notice and are prohibited from using or disclosing your information for any other purpose.
When Merchants Aperform services for Alice, they may share personal data with Alice. For example, Merchants may collect information about Alice’s customers, such as when Merchants process payment transactions, and they may provide personal data about those customers back to Alice. We are not responsible for the privacy practices of Merchants who interact with our customers.
Alice may receive personal data from or share personal data with companies in the transaction processing chain in connection with processing a payment transaction, such as Merchants, banks or other card issuers, card associations, and debit network operators and their members.
Alice may share personal data with credit reference, fraud protection, risk management, and identity verification agencies to help guard against, detect, and respond to fraud or money laundering, and/or manage our or merchants’ risk, and ensure we comply with contractual, legal, or regulatory requirements.
We may disclose your personal data to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Alice may disclose information about you to government or law enforcement officials (including tax authorities) or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (i) comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities; (ii) enforce the terms and conditions that govern our products and services; (iii) protect our rights, privacy, safety or property, and/or that of you or others; and (iv) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
Alice may sell or transfer some or all of its business or assets, including your personal data, in connection with a business transaction (or potential business transaction) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Notice.
Alice may transfer your personal data to any third party who is not otherwise covered by the other listed categories above where you have given us permission to do so, or with whom you have entered into a contract when we need to transfer your personal data to that party in order to fulfil that contract.
In this section, we describe the rights and choices available to all users. Users who are located in Europe may read additional information about their rights below.
You can ask us to stop sending you marketing messages at any time by contacting us or clicking on the opt-out link included in each marketing message. You may continue to receive service-related and other non-marketing messages. You may unsubscribe from a specific person’s communications sent to you by clicking “Unfollow” (or a similarly-titled opt-out link).
Some of the business partners that collect information about users’ activities on our websites or in our mobile applications may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising.
Users may opt out of receiving targeted advertising on websites through participating members of organizations or programs, such as the Digital Advertising Alliance, among others. For example, users of mobile applications may opt out of receiving targeted advertising in mobile applications through participating members of the Digital Advertising Alliance by installing the AppChoices mobile application and selecting the user’s choices. In addition, your mobile device settings may provide functionality to limit our, or our partners’, ability to engage in ad tracking or targeted advertising using the Google Advertising ID or Apple ID for Advertising associated with your mobile device.
Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.
If you choose to opt-out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored advertisements from companies that are not listed.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit this link.
Where we request personal data directly from you, you do not have to provide it to us. If you decide not to provide the requested information, in some circumstances we may be unable to provide products or services to you. For example, we may be unable to process your transaction.
In some jurisdictions, applicable law may provide a right for individuals to access, modify, or delete their personal data. You may contact us directly to request access to, or modification or deletion of, your information. We may not be able to provide access to, or modify or delete, your information in all circumstances.
If you have a complaint about our handling of your personal data, you may contact our data protection officer using the contact information below. We request that a complaint be made in writing. Please provide details about your concern or complaint so that our data protection officer can investigate it. We will take appropriate action in response to your complaint, which may include conducting internal discussions with relevant business representatives. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. You also may have a right to file a complaint with a national or local regulatory agency.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We maintain annual compliance with global Payment Card Industry Data Security Standard (PCI DSS) adopted by the payment card brands for all companies that process, store or transmit cardholder data.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We may link to third-party websites, mobile applications, and other content. Alice is not responsible for the privacy practices of any third party, and this privacy notice does not apply to such third party’s websites, mobile applications, or other content. Alice does not guarantee, approve, or endorse any information, material, services, or products contained on or available through any linked third-party website, mobile application, or other content. Alice is not responsible for any content on third-party properties to which we link. Alice provides links to third-party properties or content as a convenience, and visiting or using linked third-party properties or content is at your own risk.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. We use two types of cookies on our website: “session cookies” and “persistent cookies.” Session cookies are temporary cookies that remain on your device until you leave the website. A persistent cookie remains on your device until you manually delete it (how long the cookie remains will depend on the duration or “lifetime” of the specific cookie and your browser settings). Cookies do not typically contain any information that personally identifies a user. However, personal information that we store about you may be linked to the information stored in and obtained from cookies.
When we work with third-party vendors to serve you personalized, interest-based advertising, we do not share information with them that they can use to identify you or associate with you as a specific individual unless you have instructed us to do so (such as when you fill out a lead form in an ad). Similarly, if one of those parties has information about you saved in one of their own cookies on your browser, they use that information to help us send you a relevant ad, but they do not share with us information that we can associate with you as an individual.
Under certain circumstances, individuals in Europe have rights under data protection laws in relation to their personal data. Your principal rights under the EU General Data Protection Regulation (“GDPR”) if you are an EU-resident user who is a natural person are described below. Rights under other data protection laws may vary. If you are located in Europe, you may ask us to take the following actions regarding personal data that we hold:
You are entitled to ask us if we are processing your personal data and, if so, for a copy of the personal data we hold about you, as well as obtain certain other information about our processing activities. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.
If any personal data we hold about you is incomplete or inaccurate, you can require us to correct it, though we may need to verify the accuracy of the new data you provide to us.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for compliance with a legal obligation, or for the establishment, exercise, or defense of legal claims.
Where our reason for processing your personal data is our legitimate interests, you may object to processing as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances include where you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
Where it is possible, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data provided by you which you initially provided consent for us to use or where we used the information to perform a contract with you. This right does not apply where it would adversely affect the rights and freedoms of others.
Where our reason for processing is based on your consent, you may withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You have the right not to be subject to automated decision making (e.g., profiling) that significantly affects you. The exercise of this right is not available to you in the following cases (1) the automated decision is required to enter into, or perform, a contract with you; (2) we have your explicit consent to make such a decision; or (3) the automated decision is authorized by local law of an EU member state. However, in the first two examples described above, you still have the right to obtain human intervention in respect of the decision, to express your point of view, and to contest the decision.
Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We also may use your personal data for reasons not described in this Privacy Notice where permitted by law and the reason is compatible with the purpose for which we collected it.
You can submit requests to exercise these rights by emailing Alice at the address set forth in “How to Contact Us” below. We may need to request specific information from you to help us confirm your identity and ensure you are entitled to exercise a right in respect of your personal data, for example, an account number. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
There may be legal or other reasons why we cannot, or are not obliged to, fulfill a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions.
You will not have to pay a fee to exercise any of your rights relating to your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
We will respond to all legitimate requests promptly and, in any event, within any timeframes prescribed by applicable law. In general, we must respond to queries within one month from the receipt of the request, so it is important that requests are identified and sent to us as soon as possible. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Any transmission of your personal data will be handled in a secure manner.
You also have the right to make a complaint at any time to a supervisory authority (for more information go to this link).
We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our products or services. You are responsible for keeping your username and any applicable passwords. Do not share passwords with anyone else. Alice assumes no responsibility for the privacy of sites linked to or from www.alice.care).
This site gives users the option to remove their information from our database in order to stop receiving information from us. If you have any questions, please contact us at email@example.com.
Some state laws may provide additional rights and protections for your information and privacy. For example, California law permits residents of California to request certain details about the information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at firstname.lastname@example.org.
We keep your personal information only so long as we need it to provide our products and services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes, and enforce our agreements, we will either remove it from our systems or depersonalize it so that we cannot identify you.
We may revise this policy from time to time by posting an updated version on the website. You should check this page occasionally to ensure that you are happy with any changes to this policy. This version of the policy will be effective for you as described at the beginning of the policy. Any modifications to this Privacy Notice will be effective upon our posting of the new terms and/or upon implementation of the new changes (or as otherwise indicated at the time of posting). In all cases, your continued use of our products or services after the posting of any modified Privacy Notice indicates your acceptance of the terms of the modified Privacy Notice.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact our data protection officer at the following address:
Webmaster/Data Protection Officer
8146 Greenback Lane #105
Fair Oaks, California 95628
For questions about your credit or debit card or your purchase, please contact the financial institution that issued your card or the merchant.
Copyright © 2019 TEKKS LLC, 8146 Greenback Lane #105, Fair Oaks, California 95628, U.S.A. All rights reserved. Alice is a trademark of TEKKS LLC. Other companies and products mentioned herein are the trademarks or registered trademarks of their respective companies.
Effective Date: March 30, 2019.